At Boat Sale Store, we’re dedicated to making your water sports shopping experience as smooth as paddling on calm waters. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

We ship worldwide (excluding some Asian and remote regions). All orders are processed within 1-2 business days before shipping.

Shipping Options:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

You’ll receive tracking information via email once your order ships. For international orders, please note that customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

We want you to be completely satisfied with your kayaks, paddle boards, and water sports gear. If you’re not happy with your purchase, we offer a straightforward return process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original packaging with all tags attached
  • Proof of purchase required

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Paddles (due to personal use nature)
  • Parts (unless defective upon arrival)
  • Any items showing signs of wear or use

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days with subject “Return/Exchange Request” and your order number
  2. Provide Details: Include reason for return and whether you want refund or exchange
  3. Receive Instructions: We’ll email return shipping instructions and RMA number within 2 business days
  4. Ship Your Item: Pack securely in original packaging with all accessories
  5. Processing: We inspect upon receipt and process refund/exchange within 5 business days

Refund Information

  • Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: 3-5 business days to appear in your account after processing
  • Shipping Costs: Original shipping fees non-refundable; return shipping is customer’s responsibility unless due to our error

Exchanges

Need a different size or model? We’ll process your exchange after receiving the original item:

  • If new item costs more: You pay the difference
  • If new item costs less: We refund the difference

Damaged or Defective Items

If your item arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange replacement/refund and cover return shipping.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping and customs fees
  • Refunds issued in USD (subject to exchange rates)
  • Mark package as “Returned Goods” to avoid customs charges

Need Help?

Our water sports enthusiasts are here to help with any questions:

Email: [email protected]
Mail: Boat Sale Store, 395 Hinkle Lake Road, Boston, US 02110

We aim to respond within 2 business days.

Thank you for choosing Boat Sale Store for your water adventures. We appreciate your business!

The Boat Sale Store Team