At Boat Sale Store, we’re committed to ensuring your complete satisfaction with your water sports equipment. If you’re not entirely happy with your purchase of kayaks, paddle boards, or accessories, we’re here to help with our straightforward returns and exchanges process.
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition as when you received it
- The item must be in its original packaging with all tags attached
- Proof of purchase is required
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Paddles (due to personal use nature)
- Parts (unless defective upon arrival)
- Any items that have been used or show signs of wear
How to Initiate a Return or Exchange
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
- Provide Details: Include the reason for return/exchange and whether you’d like a refund or exchange for another product.
- Receive Instructions: We’ll email you within 2 business days with return shipping instructions and an RMA number.
- Ship Your Item: Pack the item securely in its original packaging and include all accessories. Affix the provided return label and ship to our warehouse.
- Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Boat Sale Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
If exchanging, I would like: [New Product Name/Details]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we’ll process your refund. Here’s what to expect:
- Original Payment Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 3-5 business days for the refund to appear in your account after processing
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
Exchanges
If you need a different size or model, we’ll process your exchange once we receive the original item. If the new item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all return shipping costs.
International Returns
For customers outside the United States (excluding some Asian and remote regions as specified on our website):
- You are responsible for return shipping costs and any applicable customs fees
- Refunds will be issued in USD and may be subject to currency exchange rates
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Help?
Our water sports enthusiasts are here to assist you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Mail: Boat Sale Store, 395 Hinkle Lake Road, Boston, US 02110
We aim to respond to all inquiries within 2 business days.
Thank you for choosing Boat Sale Store for your water adventures. We appreciate your business and are committed to making your experience as smooth as paddling on calm waters!
The Boat Sale Store Team