Welcome to Boat Sale Store’s FAQ section! We’ve compiled answers to the most common questions about our water sports equipment, shipping, payments, and more. If you don’t find what you’re looking for, our water sports experts are always ready to help at [email protected].

About Our Products

What types of water sports equipment do you sell?
We specialize in everything you need for your aquatic adventures! Our product range includes kayaks, canoes, paddle boards, paddles, boat accessories, sleds, and replacement parts. Whether you’re a casual paddler or a serious water sports enthusiast, we have the gear to get you on the water.
How do I choose the right kayak or paddle board?
The right equipment depends on your experience level, intended use (recreational, touring, or performance), and body type. Our product descriptions include detailed specifications to help you make an informed decision. If you need personalized advice, don’t hesitate to email our experts.
Do you sell equipment for beginners?
Absolutely! We carry a wide selection of beginner-friendly kayaks, canoes, and paddle boards that are stable, easy to maneuver, and perfect for those just starting their water sports journey.

Shipping & Delivery

Where do you ship?
We ship worldwide to most locations, excluding some remote areas and parts of Asia. Our Boston-based warehouse ensures quick processing and efficient delivery to water enthusiasts across the globe.
What shipping options do you offer?
We offer two convenient shipping options:

Standard Shipping ($12.95): Faster delivery in 10-15 business days after processing via DHL or FedEx, with full tracking.
Free Economy Shipping: For orders over $50, delivered in 15-25 business days after processing via EMS.
How long does order processing take?
All orders are processed within 1-2 business days after confirmation. During peak season (typically spring and early summer), processing may occasionally take slightly longer.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your water sports gear every step of the way until it arrives at your doorstep.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect all your payment information. We never store sensitive credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and may provide access to future promotions and faster checkout.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. If you’re not completely satisfied, you can initiate a return by contacting our customer service team at [email protected].
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Product Care & Maintenance

How should I store my kayak or paddle board?
For optimal longevity, store your water sports equipment in a cool, dry place away from direct sunlight. If storing outdoors, use a protective cover and avoid placing heavy objects on top.
Do you sell replacement parts and accessories?
Yes! We carry a variety of replacement parts and accessories to keep your equipment in top condition. Check our “Parts” and “Accessories” sections in the menu.
When should I replace my paddle?
Paddles should be replaced when they show signs of significant wear, cracks, or damage that could compromise performance or safety. Regular inspection is recommended, especially after heavy use or impacts.

Still Have Questions?

Our team of water sports enthusiasts is always ready to help you prepare for your next aquatic adventure. Contact us at [email protected] for personalized assistance.

Happy paddling from all of us at Boat Sale Store!